Take your organisation to the next level with Teams calling

All events

Event By

Inetum-Realdolmen

7 December, 2021

Description

Meanwhile Microsoft Teams became the instrument of choice to support organizations in their new communication process. One aspect that has remained somewhat overlooked up to now, certainly compared to the chat and meeting possibilities in Teams, is the rich telephony functionality (or ‘calling’) that the same Microsoft platform offers. Teams is COMPLETELY ADAPTABLE to ANYONE’S calling NEEDS. Whether you want to stick to a simple call or video conference or wish to enjoy additional features.

What are the telephony capabilities of Teams? How can Teams be transformed into a contact center? What custom apps are necessary or possible so that everyone can get the most out of teams? We illustrate the possibilities by means of concrete realisations.

Topics on the agenda:

Details

Date

7 December, 2021

Location

Kortijk Expo,

Time

09:30 - 12:00

Partner

Inetum-Realdolmen

Agenda

09:00 - 09:30

Welcome (coffee)

09:30 - 09:40

Introduction

09:40 - 10:00

Microsoft Keynote
Teams, the platform for meetings, collaboration and now: Telephony

10:00 - 10:45

The power of Teams as a contact center.
With customer case

10:45 - 11:00

Break

11:00 - 11:45

Employee productivity & employee engagement hand in hand
Empowering people by integrating business processes in your daily hub for teamwork (Microsoft Teams) and creating a whole new level of employee experience with Microsoft Viva.

11:45 - 12:00

What's next

12:00

Sandwich lunch